Knowledge engineering tools

This post introduces some of the tools a knowledge engineering team can use to create the logic for an expert system database. Digital vs analog Like many forms of facilitation, it's possible to use post-it notes and large sheets of paper or walls, windows, etc. to create and capture the knowledge content. These tools can... Continue Reading →

Knowledge engineering | collecting expert knowledge

This post introduces the structure and format for meetings with subject matter experts. These meetings become the "live" facilitation sessions used to collect knowledge for the expert system's database. Acquiring expert knowledge Expert knowledge is collected by knowledge engineers through live facilitation sessions. Knowledge engineers acquire domain knowledge from subject matter experts through a range... Continue Reading →

Creating an expert system knowledge base: steps 1-3

Creating an expert system's knowledge base is the heart of knowledge engineering. This description covers the first 3 steps of the process at a high level. Orientation Knowledge engineers require orientation to the processes and methodologies that will be used to create the knowledge base for the particular system under construction. Subject matter experts also... Continue Reading →

Expert systems and the digital divide

Expert systems rely on computers to deliver non-expert reasoning, support and guidance to non-expert users. To benefit from this expert knowledge, users must have access to the technology, either directly on their own, or with the help of others. Expert systems are machines Expert systems deliver their output through computers. Paper-based "choose your own adventure" versions... Continue Reading →

Building intelligent tech | Experts and the knowledge engineering process

Intelligent technologies like expert systems are designed to deliver expert knowledge to non-expert users. Finding good subject matter experts and using them the appropriately are critical to success. The importance of expert knowledge The knowledge engineering process will depend on the availability of expert knowledge. At least one subject matter expert with specialized domain knowledge... Continue Reading →

Knowledge engineering | Scope

Knowledge engineers work to capture knowledge from a messy, abstract domain and turn it into logic-based rules structured in a very methodical way within a concrete, tangible knowledge base. Managing scope is a key to success. Managing scope of problems While work is under way to define the problem and potential responses, knowledge engineers must define... Continue Reading →

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