This is episode 2 of my Continuing Professional Development podcast. It's all about online dispute resolution, also called ODR. Topics covered: A definition of Online Dispute Resolution (ODR).Types of communication channels involved in ODR.Comparisons and contrasts between ODR and electronic court document filing.The history of ODR.The use of technology for digitization, as opposed to innovation... Continue Reading →
Podcast Pilot (#1)
This is episode 1 of my Continuing Professional Development podcast. It’s just a pilot episode that explains what this is all about. Listen to "1 Pilot Episode" on Spreaker. I plan to use quizzes to try and qualify you for CPD credits. Take a sample quiz here.
My CPD Podcast Experiment
My Continuing Professional Development (CPD) podcast is now in the experimentation phase! I've been thinking about doing this a long time. Seriously. I'm talking years here. The basic idea is to merge the benefits of podcasting with the desire of lawyers to continuously learn and develop. Oh, and qualify for CPD credits, of course. Podcasts... Continue Reading →
The steps required to create a working expert system knowledge base
This post covers the work phases required to create and deploy a working expert system knowledge base. Pre-work We've already covered a lot of the steps that happen before knowledge engineering actually starts. They include things like orientation, scoping and prototyping. Raw content creation This is the big part! Knowledge engineers work with subject matter... Continue Reading →
Patterns for modelling expert knowledge
There are different ways to model or structure the expert knowledge in a technology-based system. Some of the approaches are actually quite complicated and theoretical. At least they seem that way to me. The approach I take to knowledge engineering is what I believe to be quite a simple approach. In my view, knowledge engineering... Continue Reading →
5 Additional supports in expert system knowledge bases
In addition to the conditional rules that turn a knowledge base into an expert system capable of providing reasoning and guidance, it's possible to provide other things. These other elements are also in the knowledge base, and are meant to benefit users. Information There are a few ways to provide information to users, depending on... Continue Reading →
Providing expert answers with computer-based systems
[Want to read the post on Questions first? It's here] Expert systems use logic-based rules to make conclusions in a given domain. Offering these conclusions in the form of 'answers' to questions makes it easy for users to navigate through the system's knowledge base without having to worry about rules and logic. Answers are also the... Continue Reading →
Using question-based rules to deliver expert knowledge with machines
An expert system built on logic-based rules needs input from to make it work. Questions can elicit this input from users. Adding action to conditional logic The rules in the expert system’s knowledge base depend on a conditional “if…,then…” or “if X, then Y” structure. The “if X” represents the condition and the “then Y”... Continue Reading →
Knowledge engineering tools
This post introduces some of the tools a knowledge engineering team can use to create the logic for an expert system database. Digital vs analog Like many forms of facilitation, it's possible to use post-it notes and large sheets of paper or walls, windows, etc. to create and capture the knowledge content. These tools can... Continue Reading →
Knowledge engineering | collecting expert knowledge
This post introduces the structure and format for meetings with subject matter experts. These meetings become the "live" facilitation sessions used to collect knowledge for the expert system's database. Acquiring expert knowledge Expert knowledge is collected by knowledge engineers through live facilitation sessions. Knowledge engineers acquire domain knowledge from subject matter experts through a range... Continue Reading →